Demonstrated experience working in a service delivery role and good knowledge of ITIL or related procedures.Experience with a ticketing system such as JIRA Service Desk.Experience in Microsoft products, office systems and enterprise systems such as finance systems, CRM and scheduling systems.Broad experience in an IT support service desk environment or demonstrable transferable skills from an end user department.The ideal candidate will be a team player with these qualities: This is a very good opportunity to develop your skills and knowledge in first- and second-line support with a broad range of systems and technologies. The service desk upholds a strong team ethic and values information flow, skill development, continuous learning and continuous improvement. We are now looking for a Systems Analyst to join the service delivery team working across the Royal Opera House Group, to provide high quality first and second line user support, problem solving, project implementation support and record keeping for the service desk and knowledge database. ![]() ![]() The Technology Services and Infrastructure team works to provide a service to all departments across the Royal Opera House Group, including service desk support for other teams and colleagues across the whole organisation, who depend on a variety of essential systems every day. The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings.
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